Unfortunately the certificate revoked message still occurs, because there is an issue with the connection to the OCSP responder. This error is specific to either this system or the Java version used on this machine. I am very sorry, but currently there is nothing I can do about it :( I hope that future updates will resolve the issue.

A simple work around is to reload the page - the second access usually results in a proper result.

SML support

This page explains how and when to get support for SML issues. The support is handled by DIGIT B4 CEF SUPPORT. You can reach them by email (EC-EDELIVERY-SUPPORT[AT]ec.europa.eu - replace [AT] with @ - changed in September 2022!) as well as by phone (phone number was send out to TICC mailing list on June 9^th 2015).

SML SLAs

	Standard Service		Standby Service
Priority	Serivce Level	Target	Serivce Level	Target
Critical	2 working hours 4 working hours	80% 80%	4 hours	90%
Urgent	4 working hours 6 working hours	80% 80%	8 hours	80%
Normal	10 working hours 20 working hours	80% 80%	NA – will be handled the next morning/day	NA
Low	20 working hours 40 working hours	80% 80%	NA – will be handled the next morning/day	NA

Standard Service: 08:00 → 18:00 Central Europe Time/Belgium

Critical, an incident will be classified as "Critical" when the service does not work; critical functions or totally unusable IS causing a major impact (unavailability);
Urgent, an incident will be classified as "Urgent" when it is possible to use the service but limited in daily work (deteriorated method): large but not critical part of IS which can have an impact for the users;
Normal, an incident will be classified as "Normal" when it does not affect production or limited loss of functionality;
Low, an incident will be classified as "Low" for all other calls, without priority

Standby Service: 18:00 → 08:00 Central Europe Time/Belgium

Critical, an incident will be classified as "Critical" when the service does not work; critical functions or totally unusable IS causing a major impact (unavailability);
Urgent, an incident will be classified as "Urgent" when it is possible to use the service but limited in daily work (deteriorated method): large but not critical part of IS which can have an impact for the users;

Note: During the Standby only calls are supported, emails will be treated the next day at 08:00 AM

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